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Incorrect Renewal price email for Contract Renewal

Ed_Go
Newbie
Posts: 4
Registered: ‎19-03-2020

Incorrect Renewal price email for Contract Renewal

 

Dear PlusNet,

 

I already have a 12 month line rental, so the price should be only the BB+phone, not including line rental.

This should be £12 / month, not £31.99 / month, I think, Regards, Edward

On Thursday, 19 March 2020, 17:28:35 GMT+1, Plusnet Support <support@plus.net> wrote:

 

 

 

 

 

Home | Member Centre | Help & Support

 

 

Confirmation of your new contract and special offer price

 

 

Dear Mr Blockley,

 

Account username: edwardg455

 

We're sending this email to confirm the details of your new contract and special offer price.

 

Your special offer price

 

From 04/04/2020, your monthly subscription will be £31.99 for 18 months.

 

Following this your monthly subscription will be £39.98.

 

Please note: This does not include the cost of any Add-Ons, call costs or call features.

 

Your new fixed price contract

Great news, you're on a fixed price contract! That means the cost of your broadband and line rental won't go up while you're in contract. We'll send you an end of contract reminder, and offer an account review too, to make sure you're still on the right package for you.

 

This will take effect from 04/04/2020.

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