Incomplete transfer from John Lewis Broadband to Plusnet

[#1]

Sadly I’m having problems on four accounts now.

firstly we were due refunds from our old John Lewis broadband accounts (also part of plus.net) but those have never arrived.

secondly on my account, I have had bills generated but no payments have been requested even though the direct debits are setup.

f8nally my other account, my mothers account, she hasn’t had bills generated, so she hasn’t had payments taken, system also says her next billing date is January.

its all a bit of a mess.

tried getting through on the phone but after 20 minute waits I was having to give up. Chat is not being offered and I cannot find any link to allow me to raise a help ticket, so I’m supportless.

can someone help?

[#2]

Hi @Stevepageuk2

I am sorry to hear that you have been experiencing issues with your accounts.

I have sent to our Billing Department to arrange your refund for you, I apologise that this have not been received as of yet. You can view these details of this here

Regarding your mothers account I have responded via a ticket here

If you have any further questions feel free to get in touch.

[#3]

My own account is generating invoices but you’ve never taken payment for any off them since I switched from JLBB

[#4]

Hi @Stevepageuk2,

I'm sorry to hear about the issues you are currently experiencing.

From looking into the account, I can see that this has been raised as a ticket to the relevant department to have this rectified. You can view this here

We will update you further once we have more information.

I apologise for any inconvenience that this may have caused.

Please get in touch if you have any further queries.

Thank you,

Aisha

[#5]

My issues are still outstanding three weeks later, nothing has been resolved.

im heartily sick of plus.net, we wish we had never moved to you.

this is a bad joke.

[#6]

Hi @Stevepageuk2

Thanks for getting back in touch and I am sorry for the length of time this is taking to resolve.

I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch

- Warwick