Incomplete order
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Re: Incomplete order
‎07-01-2019 1:04 PM - edited ‎07-01-2019 1:08 PM
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Re: Incomplete order
‎07-01-2019 6:13 PM
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Hi,
Just went to look at my TV channel packs and got a message saying the account was not ready and to come back when the box was plugged in and working. It's been plugged in and working since this morning,
Chris
Re: Incomplete order
‎07-01-2019 6:21 PM
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Hi Chris.
It looks like this account is affected by the same issue as your last one where there are actions still queued up on the back-end systems.
I'm monitoring this and will let you know once this is sorted out, but for the time being I wouldn't worry about this as your YouView service is working.
Re: Incomplete order
‎15-01-2019 12:57 PM
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Hi,
Thanks for the surprise choccy bar 😊
Chris
Re: Incomplete order
‎15-01-2019 1:31 PM
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Re: Incomplete order
‎16-01-2019 8:52 PM
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Hi,
For some reason I am unable to log in to my account details 🤔
Chris
Re: Incomplete order
‎17-01-2019 9:50 AM
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Re: Incomplete order
‎17-01-2019 10:00 AM
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Hi,
Still the same 🤔 works normally until I click on manage account then if I click on any of the options nothing happens,
Chris
Re: Incomplete order
‎17-01-2019 10:15 AM
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Re: Incomplete order
‎17-01-2019 10:22 AM
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Hi,
logged in on my elderly laptop, windows 7, just the same,
chris
Re: Incomplete order
‎17-01-2019 1:34 PM
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Hi @Chrisvesey, thanks for updating us.
Just a thought, have you any popup blockers or VPNs in use?
I very much doubt that these sort of programs would cause this issue but it's always worth checking.
Re: Incomplete order
‎17-01-2019 1:37 PM
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Hi,
Nothing new has been installed
Re: Incomplete order
‎17-01-2019 2:52 PM
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Hi @Chrisvesey, thanks for getting back to me.
Are you able to please clear your cookies and cache (the option is usually found in your browser settings), to see if that helps at all?
Re: Incomplete order
‎17-01-2019 4:18 PM
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Hi,
Cleared cache and cookies but no different, didn't think it would be as the same problem on tablet and laptop,
Chris
Re: Incomplete order
‎17-01-2019 5:08 PM
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Hi @Chrisvesey,
Have you been able to try logging into your account on another Wi-Fi network, such as a friend or neighbours?
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