Incomplete order

[#1]

Glad to hear that Chris!

We got there in the end. 

Let us know if you need any further assistance.

[#2]

Hi, 

Just went to look at my TV channel packs and got a message saying the account was not ready and to come back when the box was plugged in and working. It's been plugged in and working since this morning, 

Chris 

[#3]

Hi Chris.

It looks like this account is affected by the same issue as your last one where there are actions still queued up on the back-end systems.

I'm monitoring this and will let you know once this is sorted out, but for the time being I wouldn't worry about this as your YouView service is working.

[#4]

Hi, 

Thanks for the surprise choccy bar 😊

Chris 

[#5]

No problem Chris and I'm glad you like it

[#6]

Hi, 

For some reason I am unable to log in to my account details 🤔

Chris

[#7]

That's odd Chris.

I've refreshed the portal component on your account, can you try logging in now letting me know how it goes?

[#8]

Hi, 

Still the same 🤔 works normally until I click on manage account then if I click on any of the options nothing happens, 

Chris 

[#9]

Hmm, are you able to try a different device or web browser?

[#10]

Hi,

logged in on my elderly laptop, windows 7, just the same,

chris

[#11]

Hi @Chrisvesey, thanks for updating us.

Just a thought, have you any popup blockers or VPNs in use?

I very much doubt that these sort of programs would cause this issue but it's always worth checking.

[#12]

Hi, 

Nothing new has been installed

[#13]

Hi @Chrisvesey, thanks for getting back to me.

Are you able to please clear your cookies and cache (the option is usually found in your browser settings), to see if that helps at all?

[#14]

Hi, 

Cleared cache and cookies but no different, didn't think it would be as the same problem on tablet and laptop, 

Chris 

[#15]

Hi @Chrisvesey,

Have you been able to try logging into your account on another Wi-Fi network, such as a friend or neighbours?