Impossible to get through to you

[#1]

Hello @mindmagic

It was myself who called you a couple of hours ago. Please do not be alarmed by the email you have received. I have your ticket on standby and will update you accordingly once I am able to place it on your account.

I do apologise it is taking a while for me to send this information across. The email will clarify what actions I have carried out. I am sorry if I was not clear on our call in what had to be done.

Once I have posted this on your account, I will notify you on this thread as well.

Thank you for your continued patience.

[#2]

Hello @mindmagic

I have now updated your ticket. I do apologise you had to wait awhile after our conversation.

You can view my response by Clicking Here

Should you need any further assistance, feel free to ask.

[#3]

Thanks, @Dumbledore . I'll keep my fingers, toes, legs and eyes crossed.

[#4]

That happens to me too. Waste of time putting the details in every time only to have them deleted agin with the "nobody there" message.

[#5]

@Dumbledore I've just run a speed test and which showed 38.48 down and 9.54 up.

Just the phone line change to go! Thanks for your help.

[#6]

Hello @mindmagic,

Thanks for letting up know, please keep us updated.

Hello @ watercleaves, I am sorry to hear you feel that way. I have picked up your other thread and will investigate that for you, providing an update shortly.

[#7]

Hello @mindmagic

I have updated your order ticket just now

[#8]

Thanks, @Dumbledore

[#9]

@Dumbledore I have added two new questions to my ticket.

[#10]

Thanks @mindmagic,

I'll check out the ticket and respond accordingly.

Best wishes

Dave

[#11]

Hi @mindmagic

In terms of the speed question you've raised, I've tested your line and your connection is currently synced up at 40mb/s.

When you're testing it from your side, is that via wifi or via a wired connection?

Could you perform a wired speed test from the test socket of your premises (see below) and let me know the outcome?

Test socket advice here

Best wishes,

Dave

[#12]

Hi Dave

It's wifi, but there's notthing wrong with my signal or my equipment. I've been getting wild speed fluctuations all day; at a few times it's slowed to a trickle and once or twice it seemed to drop out altogether. I know that new fibre is supposed to take a couple of weeks to settle down, but it shouldn't drop out altogether.

One thing, though: I had a Ring Pro doorbell fitted yesterday. It's working OK. Could that be affecting my line?

[#13]

A BT engineer visited me last week, before the fibre upgrade, and told me there was a fault inside my house. It was traced to a call blocking device which has been removed. There should be nothing wrong with my line or my equipment.

Last night, after reading your message, a speed test showed 38. First thing this morning another test showed 23, and one just now came out at 1.69! Now, a couple of minutes later, it's showing as 23 again. @Dumbledore @RandallFlagg

[#14]

Thanks for the extra information.

Our tests still aren't showing any causes for this.

Is it possible for you to try a wired connection to see if that has the same fluctuations?

[#15]

I think it may have settled down now. I'll try that if the problem comes back.