Impossible to get through to you
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Re: Impossible to get through to you
22-10-2018 4:24 PM
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Hello @mindmagic
It was myself who called you a couple of hours ago. Please do not be alarmed by the email you have received. I have your ticket on standby and will update you accordingly once I am able to place it on your account.
I do apologise it is taking a while for me to send this information across. The email will clarify what actions I have carried out. I am sorry if I was not clear on our call in what had to be done.
Once I have posted this on your account, I will notify you on this thread as well.
Thank you for your continued patience.
Re: Impossible to get through to you
22-10-2018 5:16 PM
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Hello @mindmagic
I have now updated your ticket. I do apologise you had to wait awhile after our conversation.
You can view my response by Clicking Here
Should you need any further assistance, feel free to ask.
Re: Impossible to get through to you
22-10-2018 5:22 PM
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Thanks, @Dumbledore . I'll keep my fingers, toes, legs and eyes crossed.
Re: Impossible to get through to you
24-10-2018 2:28 PM
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That happens to me too. Waste of time putting the details in every time only to have them deleted agin with the "nobody there" message.
Re: Impossible to get through to you
24-10-2018 2:35 PM
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@Dumbledore I've just run a speed test and which showed 38.48 down and 9.54 up.
Just the phone line change to go! Thanks for your help.
Re: Impossible to get through to you
24-10-2018 4:40 PM
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Hello @mindmagic,
Thanks for letting up know, please keep us updated.
Hello @ watercleaves, I am sorry to hear you feel that way. I have picked up your other thread and will investigate that for you, providing an update shortly.
Re: Impossible to get through to you
25-10-2018 4:30 PM
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Re: Impossible to get through to you
25-10-2018 5:10 PM
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Thanks, @Dumbledore
Re: Impossible to get through to you
30-10-2018 11:15 AM
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@Dumbledore I have added two new questions to my ticket.
Re: Impossible to get through to you
30-10-2018 3:26 PM
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Re: Impossible to get through to you
30-10-2018 3:33 PM
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Hi @mindmagic
In terms of the speed question you've raised, I've tested your line and your connection is currently synced up at 40mb/s.
When you're testing it from your side, is that via wifi or via a wired connection?
Could you perform a wired speed test from the test socket of your premises (see below) and let me know the outcome?
Test socket advice here
Best wishes,
Dave
Re: Impossible to get through to you
30-10-2018 4:40 PM
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Hi Dave
It's wifi, but there's notthing wrong with my signal or my equipment. I've been getting wild speed fluctuations all day; at a few times it's slowed to a trickle and once or twice it seemed to drop out altogether. I know that new fibre is supposed to take a couple of weeks to settle down, but it shouldn't drop out altogether.
One thing, though: I had a Ring Pro doorbell fitted yesterday. It's working OK. Could that be affecting my line?
Re: Impossible to get through to you
31-10-2018 9:09 AM - edited 31-10-2018 9:10 AM
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A BT engineer visited me last week, before the fibre upgrade, and told me there was a fault inside my house. It was traced to a call blocking device which has been removed. There should be nothing wrong with my line or my equipment.
Last night, after reading your message, a speed test showed 38. First thing this morning another test showed 23, and one just now came out at 1.69! Now, a couple of minutes later, it's showing as 23 again. @Dumbledore @RandallFlagg
Re: Impossible to get through to you
31-10-2018 3:57 PM
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Re: Impossible to get through to you
31-10-2018 4:38 PM
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I think it may have settled down now. I'll try that if the problem comes back.
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