Bit of a theme here, order placed 10th July, money taken on DD very promptly, ten days came and went so I started to try and speak to someone. Gave up after several days, no online chat, raised the first ticket message. Reply after about 5 days - contact the provisioning team, how?
Several more days on hold, raised a second ticket, reply after about five days, looks like there is an error on your order, contact the provisioning team, but I just explained there is no way of doing this.
Award winning customer service, even allowing for Covid I don't think so, why take on new customers if you can't support them.
No idea where I go from here, work shifts and can't spend long periods on hold, cancel the DD and give up, don't suppose I'd ever get a refund.