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I want to cancel my order and refund all monies owing to me

rhumber
Newbie
Posts: 5
Thanks: 1
Registered: 3 weeks ago

I want to cancel my order and refund all monies owing to me

Hi,

How to I cancel my order and have all the monies owing to me?


I signed up weeks ago and was told that my live date would be 27th Nov, then I got an email a week after this saying it was going to be 5 Dec which was no good for me as I will be on holiday (I need the internet asap for my work also).

 

So I rang Plusnet, waited 20 mins to speak to one dept and then they transferred me to another dept where I had to wait another 20 mins and then the guy said he has managed to find my a slot on 29th Nov which I thought was better than nothing.

 

Now 2 days before it is due to be installed I get a text saying my date has changed back again to the 5th Dec! this has miffed me off so much I want to cancel everything and get my money back.

 

Please tell me how I can do this without having to sit on the phone for another hour!

 

Thank you

 

Rob

5 REPLIES
Gel
Pro
Posts: 1,387
Thanks: 133
Fixes: 10
Registered: 02-08-2007

Re: I want to cancel my order and refund all monies owing to me

Superuser
Superuser
Posts: 2,593
Thanks: 979
Fixes: 8
Registered: 10-04-2007

Re: I want to cancel my order and refund all monies owing to me

Huh  This post IS in 'My Order'

Moderator
Moderator
Posts: 16,571
Thanks: 1,805
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Registered: 06-04-2007

Re: I want to cancel my order and refund all monies owing to me

Moderator's note:

Insulting post removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

rhumber
Newbie
Posts: 5
Thanks: 1
Registered: 3 weeks ago

Re: I want to cancel my order and refund all monies owing to me

Well I managed finally to get through to customer service after 30 mins who then had to put me through to the cancellation dept (why not have an option for that dept in the first place?).

So now all cancelled, refund to follow and will not be signing up for these bunch of amateurs again!
Plusnet Help Team
Plusnet Help Team
Posts: 4,164
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: I want to cancel my order and refund all monies owing to me

Hi Rob.

I'm very sorry to hear you've decided to cancel your order with us.

 

It looks like the delay was because of engineer availability.

 

I'd like to wish you all the best with the provider you choose to go with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team