I thought a broadband switch over was meant to be seamless!!!
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Re: I thought a broadband switch over was meant to be seamless!!!
24-03-2021 10:03 PM
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O well 2 more hours to go before midnight *fingers crossed*
Re: I thought a broadband switch over was meant to be seamless!!!
24-03-2021 10:19 PM
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Do they need to do it at a exchange because I am guessing there won’t be anybody doing that at this time of night now
Re: I thought a broadband switch over was meant to be seamless!!!
24-03-2021 10:26 PM
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Not yet still the red b symbol lit up and an orange light bar. I assumed it was an automated thing but they said it could be until midnight.
Re: I thought a broadband switch over was meant to be seamless!!!
25-03-2021 12:15 AM
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Re: I thought a broadband switch over was meant to be seamless!!!
25-03-2021 7:17 AM
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@lauraedavies198 , @Hero878 If you still have no service this morning, try a factory reset of the router: Press the reset button on the back/base of the router with a paper clip or similar until all the lights go out and then start flashing, then leave it to re-run the set-up process - takes about 15 minutes - still no joy, then repost.
Re: I thought a broadband switch over was meant to be seamless!!!
25-03-2021 8:29 AM
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Hi thanks for getting back to us
I tried the reset this morning and it is still not working. After the reset it did light up blue but no internet, within the hub settings the username has got to setup@plusdsl.net
So I logged in clicked disconnect and configure and changed it to my username@plusddsl.net and password. Now the red B symbol and orange light bar is back.
Re: I thought a broadband switch over was meant to be seamless!!!
25-03-2021 8:32 AM
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So basically it isn't accept my username and password which I use to login to my plusnet account usually.
On my order page step 5 is highlighted in purple "activating your line" although I already received the confirmation email yesterday saying my line is active.
Step 7 Broadband Order - this is greyed out still
Re: I thought a broadband switch over was meant to be seamless!!!
25-03-2021 8:35 AM
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Re: I thought a broadband switch over was meant to be seamless!!!
25-03-2021 8:57 AM
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Re: I thought a broadband switch over was meant to be seamless!!!
25-03-2021 9:29 AM
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Good to hear you are online now. I just gave them a call and now mine is working. Apparently everything had come through from the supplier/Openreach it didn't go through automatically on plus nets end so the lady manually activated my account.
Re: I thought a broadband switch over was meant to be seamless!!!
25-03-2021 11:25 AM
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It’s unreal how many things rely on internet nowadays my whole world stopped for a day 😀
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