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I'm still waiting!

Posts: 4
Registered: ‎18-01-2020

I'm still waiting!

I signed up with Plusnet end of November 2019 and I'm still not connected. No go live date, received my router last week. Also been without my landline for over a week. Wish I hadn't bothered.
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Plusnet Help Team
Plusnet Help Team
Posts: 1,937
Thanks: 420
Fixes: 98
Registered: ‎22-01-2018

Re: I'm still waiting!

Hello @Bren,


I was really disappointed to read the experience you have had while joining our service and for the inconvenience this has caused you.


I have checked the orders placed and can see that they are due to complete on the 23/01/2019 anytime up to midnight. I taken personal ownership and will monitor the order until completion, keeping you updated here.

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team