I'm not sure if my cancellation has been done properly.

[#1]

Today I called to cancel my order for phone and fibre broadband (not due to go live until 7th December). I was told everything would be cancelled but, when I checked this afternoon my account is now showing "Unlimited Fibre (Without Phone)" and tonight at 18:10 I got a text message saying the router is in the post. 

If I cancelled at midday why did you send the router at 6pm ? 

I did ask the person a couple of times that everything was being cancelled as have decided to stay with my current supplier for everything.

[#2]

Hi there,

A ticket had been raised to cancel your order yesterday. It was due to be picked up, but I'll beat our provisions team to that now.

I'll ensure that your order, and account is cancelled.

Matty