I just need an update

[#1]

Hey!
I joined plusnet about a month ago. I received my router on the 28th. My phone line was installed on 12/03. The openreach guy plugged it in straight away but nothing. The next day the Phoneline was activated. Knowing it could take 5-7days to activate the broadband I've left it switched off waiting for the email but still nothing. When I look at my order tracking there are still checks being made on my line. The first payment stage hasn't been ticked off even though I have made the first payments. I know everything is super crazy right now but an update would go a really long way right now. Should it be taking this long for my broadband to be activated???

[#2]

Hi @victoriajay,

Thank you for taking your time to get in touch.

I am very sorry to hear that you are having a problem with our service. I can see that you have since been in touch with our complaints team and raised a support question. You can view this by using the following link. https://www.plus.net/wizard/?p=view_question&id=200294723

Kind regards,

Josh

[#3]

Good afternoon all! My broadband was activated in the early hours of this morning, yay! However, boooo, my internet is showing red and that it's not connected. I have switched my router on and off and reset it. Nothing has worked is there anybody that can look into the fault? Thank you!

[#4]

Hi @victoriajay,

I'm sorry that your broadband wasn't working following the activation and for the delay in getting back to you on here. Having checked your account, I can see that you have since discussed this with your case handler and they have been able to get you online.