I don't know If my order was processed

[#1]

I request a brodband connection for my appartment at hte beggining of this month.

The engineer should come today but I don't have any confirmation of his visit

My post code is 

Moderator's note by Mike (Mav): Postcode removed from a public forum to an area that staff can see.

[#2]

Hi there,

I've just found the postcode but it isn't finding any active accounts for us.

Can you send me a private message with our username if you have it (this is on emails about your account that we send you) or the telephone number for the landline registered against your account?