I am done with Plusnet

[#1]

So I signed up to plusnet 2 weeks ago now and I still have no phone or internet. I can guarantee I am not going to have any broadband for a very long time.

I am constantly lied to on the phone. I am currently on hold with your customer service department and there is an hour wait!

I have just had enough now. I just want my money back or want to to activated now. I'm sick of this. I've never been messed around by a company like this in my life.

I was told my broadband would be connected by today and nothing. Not even an update by email as I was promised. This is a joke.

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

[#2]

Managed to finally get through after being on hold for 45 minutes.

Have cancelled plusnet now and got a full refund.

Good luck to anyone going with plus net. I will never consider going with you again.

[#3]

Moderator's note:

Thread moved from Fibre Broadband to My Order.

[#4]

So I'm still waiting for my refund to come into my bank.

£37.99 was apparently refunded on the 12th October. Can anyone shed any light on this?

[#5]

Hi @Jonesmark2307

Thank you for getting in touch regarding this and I am sorry that you have experienced issues with your activation.

I have looked through your account and as my response contains account specific details I have responded via a ticket on your account that you can view here

If you have any further questions feel free to get in touch.

 

[#6]

This is the worst experience I've ever had with any company in my life. Absolutely terrible.

21 days for a refund in 2018. Unbelievable.

Seeing that I've spent about 5 hours of my life just being on hold to your company on the phone.....
Can you just process my refund now?

I would of thought in cases like this you would want to get things dealt with a bit quicker.

[#7]

3 to 5 working days would of been acceptable. But 21 days. It's like your company is trying to wind people up on purpose.

[#8]

Hello @Jonesmark2307

I do apologise in the time length it will take to receive your refund.

The way we had to process the refund for you is not our usual process. In this instance we had to raise it up to a separate department to look into the query further for you.

I am sorry for the inconvenience caused from this. We will update you further once we have new information for you.

Best wishes. 

[#9]

18 days without a refund now.

I'm guessing this refund is going to be difficult to get back.

I guarantee I will not get the refund within 21 days.

Can anyone tell me when it might be refunded???????

[#10]

Hello @Jonesmark2307,

We are sincerely sorry for the experience you had when joining our services. I can see that this issue is with the relevant team who are monitoring it closely.

The updates can be seen here.

[#11]

Just give me my money back! It's not hard

[#12]

@Jonesmark2307

We'll let you know as soon as it's processed on the link my colleagues have advised above. I'm sorry for the long wait.