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I am done with Plusnet

Jonesmark2307
Newbie
Posts: 7
Thanks: 4
Registered: ‎12-10-2018

I am done with Plusnet

So I signed up to plusnet 2 weeks ago now and I still have no phone or internet. I can guarantee I am not going to have any broadband for a very long time.

I am constantly lied to on the phone. I am currently on hold with your customer service department and there is an hour wait!

I have just had enough now. I just want my money back or want to to activated now. I'm sick of this. I've never been messed around by a company like this in my life.

I was told my broadband would be connected by today and nothing. Not even an update by email as I was promised. This is a joke.

Moderator's note by Mike (Mav): All caps title/text edited as per Forum rules.

11 REPLIES 11
Jonesmark2307
Newbie
Posts: 7
Thanks: 4
Registered: ‎12-10-2018

Re: I AM DONE WITH PLUSNET

Managed to finally get through after being on hold for 45 minutes.

Have cancelled plusnet now and got a full refund.

Good luck to anyone going with plus net. I will never consider going with you again.
Mav
Moderator
Moderator
Posts: 20,493
Thanks: 3,828
Fixes: 427
Registered: ‎06-04-2007

Re: I AM DONE WITH PLUSNET

Moderator's note:

Thread moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Jonesmark2307
Newbie
Posts: 7
Thanks: 4
Registered: ‎12-10-2018

Re: I AM DONE WITH PLUSNET

So I'm still waiting for my refund to come into my bank.

£37.99 was apparently refunded on the 12th October. Can anyone shed any light on this?
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: I AM DONE WITH PLUSNET

Hi @Jonesmark2307

 

Thank you for getting in touch regarding this and I am sorry that you have experienced issues with your activation.

 

I have looked through your account and as my response contains account specific details I have responded via a ticket on your account that you can view here

If you have any further questions feel free to get in touch.

 

 

Jonesmark2307
Newbie
Posts: 7
Thanks: 4
Registered: ‎12-10-2018

Re: I AM DONE WITH PLUSNET

This is the worst experience I've ever had with any company in my life. Absolutely terrible.

21 days for a refund in 2018. Unbelievable.

Seeing that I've spent about 5 hours of my life just being on hold to your company on the phone.....
Can you just process my refund now?

I would of thought in cases like this you would want to get things dealt with a bit quicker.
Jonesmark2307
Newbie
Posts: 7
Thanks: 4
Registered: ‎12-10-2018

Re: I AM DONE WITH PLUSNET

3 to 5 working days would of been acceptable. But 21 days. It's like your company is trying to wind people up on purpose.
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: I AM DONE WITH PLUSNET

Hello @Jonesmark2307

 

I do apologise in the time length it will take to receive your refund.

 

The way we had to process the refund for you is not our usual process. In this instance we had to raise it up to a separate department to look into the query further for you.

 

I am sorry for the inconvenience caused from this. We will update you further once we have new information for you.

 

Best wishes. 

 

 

Jonesmark2307
Newbie
Posts: 7
Thanks: 4
Registered: ‎12-10-2018

Re: I AM DONE WITH PLUSNET

18 days without a refund now.

I'm guessing this refund is going to be difficult to get back.

I guarantee I will not get the refund within 21 days.

Can anyone tell me when it might be refunded???????
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,215
Thanks: 236
Fixes: 52
Registered: ‎22-01-2018

Re: I AM DONE WITH PLUSNET

Hello @Jonesmark2307,

 

We are sincerely sorry for the experience you had when joining our services. I can see that this issue is with the relevant team who are monitoring it closely.

 

The updates can be seen here.

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
Jonesmark2307
Newbie
Posts: 7
Thanks: 4
Registered: ‎12-10-2018

Re: I AM DONE WITH PLUSNET

Just give me my money back! It's not hard
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,861
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: I AM DONE WITH PLUSNET

@Jonesmark2307

 

We'll let you know as soon as it's processed on the link my colleagues have advised above. I'm sorry for the long wait.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team