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I am a vulnerable adult without service

Newbie
Posts: 1
Registered: ‎08-12-2020

I am a vulnerable adult without service

PlusNet took my money and sent a "Welcome" email on 12 November 2020. Still NOTHING has happened - no service at all. I tried calling by phone, I chased using the questions and I tried using the online chat. Chat does not exist and there is no-one available to answer the phone. This is a Telecoms company, part of BT, one of the largest telecom companies. I was born in 1932 which makes me 88 years old. I cannot continue without a service so I want to cancel my order - how do I do that?, bearing in mind that no-one answers the phone at PlusNet and no-one chats at PlusNet. The service is appalling, shocking, I do not want it, I want to cancel. 

3 REPLIES 3
Moderator
Moderator
Posts: 24,598
Thanks: 4,433
Fixes: 1,130
Registered: ‎11-01-2008

Re: I am a vulnerable adult without service


Moderators Note


This topic has been moved from ADSL Broadband to My Order

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If it fixed it click 'This fixed my problem'
Grafter
Posts: 40
Thanks: 6
Registered: ‎30-11-2020

Re: I am a vulnerable adult without service

Really sorry to hear this. I’m currently in a similar position. Two weeks after I was promised connection and a series of failed promises and I am still no further forward. I hope someone sorts this for you soon.
Plusnet Help Team
Plusnet Help Team
Posts: 18,002
Thanks: 5,737
Fixes: 963
Registered: ‎21-04-2017

Re: I am a vulnerable adult without service

Thanks for your post @Donaldfk 

I'm sorry for the delay with your order and the difficulties with getting in touch. I can see we picked up your complaint via your account last night and you've spoken with one of my colleagues from our complaints team who's taken ownership

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team