I am a vulnerable adult without service

[#1]

PlusNet took my money and sent a "Welcome" email on 12 November 2020. Still NOTHING has happened - no service at all. I tried calling by phone, I chased using the questions and I tried using the online chat. Chat does not exist and there is no-one available to answer the phone. This is a Telecoms company, part of BT, one of the largest telecom companies. I was born in 1932 which makes me 88 years old. I cannot continue without a service so I want to cancel my order - how do I do that?, bearing in mind that no-one answers the phone at PlusNet and no-one chats at PlusNet. The service is appalling, shocking, I do not want it, I want to cancel. 

[#2]

Moderators Note

This topic has been moved from ADSL Broadband to My Order

[#3]

Really sorry to hear this. I’m currently in a similar position. Two weeks after I was promised connection and a series of failed promises and I am still no further forward. I hope someone sorts this for you soon.

[#4]

Thanks for your post @Donaldfk 

I'm sorry for the delay with your order and the difficulties with getting in touch. I can see we picked up your complaint via your account last night and you've spoken with one of my colleagues from our complaints team who's taken ownership