I am a vulnerable adult without service
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I am a vulnerable adult without service
08-12-2020 3:42 PM
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PlusNet took my money and sent a "Welcome" email on 12 November 2020. Still NOTHING has happened - no service at all. I tried calling by phone, I chased using the questions and I tried using the online chat. Chat does not exist and there is no-one available to answer the phone. This is a Telecoms company, part of BT, one of the largest telecom companies. I was born in 1932 which makes me 88 years old. I cannot continue without a service so I want to cancel my order - how do I do that?, bearing in mind that no-one answers the phone at PlusNet and no-one chats at PlusNet. The service is appalling, shocking, I do not want it, I want to cancel.
Re: I am a vulnerable adult without service
08-12-2020 4:11 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Order
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: I am a vulnerable adult without service
08-12-2020 7:53 PM
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Re: I am a vulnerable adult without service
09-12-2020 11:39 AM
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Thanks for your post @Donaldfk
I'm sorry for the delay with your order and the difficulties with getting in touch. I can see we picked up your complaint via your account last night and you've spoken with one of my colleagues from our complaints team who's taken ownership
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