cancel
Showing results for 
Search instead for 
Did you mean: 

How will I know when my upgrade from ADSL to VDSL is actually available?

F9user
Newbie
Posts: 4
Fixes: 1
Registered: ‎27-04-2020

How will I know when my upgrade from ADSL to VDSL is actually available?

I have ordered an upgrade from ADSL to VDSL.

It was supposed to have happened today - but whenever I try configuring my router/modem (Nighthawk D7000v2) to use VDSL, it doesn't work - and I have to go back to my ADSL configuration.

-

Does anyone here know?    

Do I get an email giving me a specific time ?

Does the ADSL service just suddenly stop working ?

Or what ?

-

Would use PlusNet support - but with PlusNet no longer providing online chat support, and their telephone support having 20+ minute holding times, I cannot easily get support from PlusNet.

1 REPLY 1
dvorak
Moderator
Moderator
Posts: 28,391
Thanks: 6,222
Fixes: 1,451
Registered: ‎11-01-2008

Re: How will I know when my upgrade from ADSL to VDSL is actually available?


Moderators Note


This topic has been moved from ADSL Broadband to My Order 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'