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How long to activate fibre?

FIXED
jenniferedge
Newbie
Posts: 9
Thanks: 2
Registered: ‎06-11-2021

How long to activate fibre?

Hi
My phone line was activated straight away on 2/11 but my broadband is still not. How long does this normally take? The router arrived on 4/11 and no call centre open until Monday. Many thanks
9 REPLIES 9
jab1
Aspiring Legend
Posts: 12,215
Thanks: 3,884
Fixes: 151
Registered: ‎24-02-2012

Re: How long to activate fibre?

Welcome to the forums, @jenniferedge . You should have been advised of your 'go live' date in one of the communications from Plusnet - it is a long time since my connection took place, so I can't remember in which of them this is.

However, the call centre is open on Sundays (09800-2000), if I remember correctly.

John
jenniferedge
Newbie
Posts: 9
Thanks: 2
Registered: ‎06-11-2021

Re: How long to activate fibre?

It didn’t specify a date, it just says 5-7 days after. I called today but call centre hours are Monday-Saturday on the recorded message. I just wondered if it was normally a long process.
jab1
Aspiring Legend
Posts: 12,215
Thanks: 3,884
Fixes: 151
Registered: ‎24-02-2012

Re: How long to activate fibre?

OK - I don't know for certain, but I have just tried and been informed by the recorded message that opening times are 0800-2000. It gave no indication that they were closed Sundays. Which number did you call - 0800 432 0200?

I don't think the Help team are around now, either, but there will be at least one of them around tomorrow, who may pick this up and follow it up.

It is not usually a long process, but if you are going for a fibre connection - as most people do these days - the determining factor is usually BT/OR engineer availability, as they need to physically visit the cabinet to make the connection.

John
jenniferedge
Newbie
Posts: 9
Thanks: 2
Registered: ‎06-11-2021

Re: How long to activate fibre?

Thanks John will call tomoro
jenniferedge
Newbie
Posts: 9
Thanks: 2
Registered: ‎06-11-2021

Re: How long to activate fibre?

Just tried again. The call centre only opens Monday to Saturday
jab1
Aspiring Legend
Posts: 12,215
Thanks: 3,884
Fixes: 151
Registered: ‎24-02-2012

Re: How long to activate fibre?

@jenniferedge I've just tried 08004320200 and got through - although, as an ex-customer, I didn't complete the call.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: How long to activate fibre?

Fix

Thanks for your post @jenniferedge and welcome to our Community Forums.

Looks like your fibre went live this morning, is everything working now?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
jenniferedge
Newbie
Posts: 9
Thanks: 2
Registered: ‎06-11-2021

Re: How long to activate fibre?

Yes thanks went live today
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,916
Thanks: 9,544
Fixes: 1,512
Registered: ‎21-04-2017

Re: How long to activate fibre?

Excellent! Let us know if there's anything else you'd need help with

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet