I recently ordered an upgrade to fibre. It's been over a week no and I've recieved no further communication. I 'm hoping someone here could tell me how long this process should or will take?
Fixed! Go to the fix.
Re: How long till upgrade activates?
11-09-2017 12:22 PM - edited 11-09-2017 6:34 PM
If it helps at all I ordered fibre upgrade on 24th August and the next thing I heard was on 6th Sept when I was advised it was complete. (In between times I should have received a fibre router and didn't, but hopefully that won't be your experience!).
I'd meant to add that I was advised to
'Have a look at the BT checker to see if there is an open order with a completion date for your phone number. It should be in the text after the speed estimate figures.'
but I see Gandalf has now given the info!