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How long till upgrade activates?

Posts: 9
Thanks: 2
Registered: ‎14-07-2017

How long till upgrade activates?


I recently ordered an upgrade to fibre. It's been over a week no and I've recieved no further communication. I 'm hoping someone here could tell me how long this process should or will take?


Posts: 36
Thanks: 8
Registered: ‎04-04-2015

Re: How long till upgrade activates?

If it helps at all I ordered fibre upgrade on 24th August and the next thing I heard was on 6th Sept when I was advised it was complete. (In between times I should have received a fibre router and didn't, but hopefully that won't be your experience!).

I'd meant to add that I was advised to 

'Have a look at the BT checker to see if there is an open order with a completion date for your phone number. It should be in the text after the speed estimate figures.'

but I see Gandalf has now given the info!

Plusnet Help Team
Plusnet Help Team
Posts: 17,979
Thanks: 5,726
Fixes: 963
Registered: ‎21-04-2017

Re: How long till upgrade activates?


Hello there.


Sorry about the delay with your order. It's been moved back to the 19th Sept because of engineer availability in your area.

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team