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How long till upgrade activates?

FIXED
tszyan
Hooked
Posts: 9
Thanks: 2
Registered: ‎14-07-2017

How long till upgrade activates?

Hi,

I recently ordered an upgrade to fibre. It's been over a week no and I've recieved no further communication. I 'm hoping someone here could tell me how long this process should or will take?

Thanks

2 REPLIES 2
mag
Grafter
Posts: 52
Thanks: 9
Registered: ‎04-04-2015

Re: How long till upgrade activates?

If it helps at all I ordered fibre upgrade on 24th August and the next thing I heard was on 6th Sept when I was advised it was complete. (In between times I should have received a fibre router and didn't, but hopefully that won't be your experience!).

I'd meant to add that I was advised to 

'Have a look at the BT checker to see if there is an open order with a completion date for your phone number. It should be in the text after the speed estimate figures.'

https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker

but I see Gandalf has now given the info!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: How long till upgrade activates?

Fix

Hello there.

 

Sorry about the delay with your order. It's been moved back to the 19th Sept because of engineer availability in your area.


Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet