How long till upgrade activates?
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09-09-2017 12:02 PM
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Hi,
I recently ordered an upgrade to fibre. It's been over a week no and I've recieved no further communication. I 'm hoping someone here could tell me how long this process should or will take?
Thanks
Fixed! Go to the fix.
Re: How long till upgrade activates?
11-09-2017 12:22 PM - edited 11-09-2017 6:34 PM
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If it helps at all I ordered fibre upgrade on 24th August and the next thing I heard was on 6th Sept when I was advised it was complete. (In between times I should have received a fibre router and didn't, but hopefully that won't be your experience!).
I'd meant to add that I was advised to
'Have a look at the BT checker to see if there is an open order with a completion date for your phone number. It should be in the text after the speed estimate figures.'
https://www.btwholesale.com/includes/adsl/adsl.htm?s_cid=ws_furls_adslchecker
but I see Gandalf has now given the info!
11-09-2017 5:02 PM
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