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How long till router arrives?

AJK
Hooked
Posts: 5
Thanks: 1
Registered: 13-07-2016

How long till router arrives?

I was out of contract and decided to sign up for another contract. Deal was agreed via online chat on the 17th.

To cut a long story short, the new contract offers everything I have now including unlimited super fast broadband for a few pounds less than we're currently paying, plus we'd receive the latest router.

My question is how long should I wait for the router? I haven't heard anything.

Andy

7 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,853
Thanks: 675
Fixes: 65
Registered: 04-04-2007

Re: How long till router arrives?

Hi Andy,

We encountered some problems with a batch or hardware orders from around the time you re-contracted. I suspect it's related. If you don't receive the router on Monday then give me a nudge and I'll look into it.

Apologies for the hassle.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

AJK
Hooked
Posts: 5
Thanks: 1
Registered: 13-07-2016

Re: How long till router arrives?

Thanks Bob for the prompt reply.

I was just concerned that I might be waiting for something that hasnt been ordered for some reason.

 

I'll wait until Monday. Fingers crossed.

Andy

Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
Fixes: 210
Registered: 21-04-2017

Re: How long till router arrives?

Hi Andy.

Whilst what Bob said is correct, I'm not certain it applies to you as it looks like the sales adviser didn't order a new router for you in the first instance. I've just placed the order now so you should receive it next week.

 

Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
AJK
Hooked
Posts: 5
Thanks: 1
Registered: 13-07-2016

Re: How long till router arrives?

Thanks Gandalf. Sometimes a wizard is required.

That explains why we received an email on Sunday informing us that a router has been despatched. We since received a further stating it should be with us within days so hopefully we'll have it by the end of the week.

 

Thanks

Andy

Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
Fixes: 210
Registered: 21-04-2017

Re: How long till router arrives?

Better late than never!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
AJK
Hooked
Posts: 5
Thanks: 1
Registered: 13-07-2016

Re: How long till router arrives?

I like your magic.

I no sooner posted than the doorbell rang and it was the delivery of the router.

Andy

Plusnet Help Team
Plusnet Help Team
Posts: 4,118
Thanks: 854
Fixes: 210
Registered: 21-04-2017

Re: How long till router arrives?

Yay! Hedwig has done well. Oh wait, wrong universe.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team