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How long till router arrives?

AJK
Grafter
Posts: 37
Thanks: 6
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Registered: ‎13-07-2016

How long till router arrives?

I was out of contract and decided to sign up for another contract. Deal was agreed via online chat on the 17th.

To cut a long story short, the new contract offers everything I have now including unlimited super fast broadband for a few pounds less than we're currently paying, plus we'd receive the latest router.

My question is how long should I wait for the router? I haven't heard anything.

Andy

7 REPLIES 7
bobpullen
Community Gaffer
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Re: How long till router arrives?

Hi Andy,

We encountered some problems with a batch or hardware orders from around the time you re-contracted. I suspect it's related. If you don't receive the router on Monday then give me a nudge and I'll look into it.

Apologies for the hassle.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

AJK
Grafter
Posts: 37
Thanks: 6
Fixes: 2
Registered: ‎13-07-2016

Re: How long till router arrives?

Thanks Bob for the prompt reply.

I was just concerned that I might be waiting for something that hasnt been ordered for some reason.

 

I'll wait until Monday. Fingers crossed.

Andy

Gandalf
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Re: How long till router arrives?

Hi Andy.

Whilst what Bob said is correct, I'm not certain it applies to you as it looks like the sales adviser didn't order a new router for you in the first instance. I've just placed the order now so you should receive it next week.

 

Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
AJK
Grafter
Posts: 37
Thanks: 6
Fixes: 2
Registered: ‎13-07-2016

Re: How long till router arrives?

Thanks Gandalf. Sometimes a wizard is required.

That explains why we received an email on Sunday informing us that a router has been despatched. We since received a further stating it should be with us within days so hopefully we'll have it by the end of the week.

 

Thanks

Andy

Gandalf
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Re: How long till router arrives?

Better late than never!

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
AJK
Grafter
Posts: 37
Thanks: 6
Fixes: 2
Registered: ‎13-07-2016

Re: How long till router arrives?

I like your magic.

I no sooner posted than the doorbell rang and it was the delivery of the router.

Andy

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,548
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Registered: ‎21-04-2017

Re: How long till router arrives?

Yay! Hedwig has done well. Oh wait, wrong universe.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet