How long should switching take?
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How long should switching take?
17-11-2018 8:55 AM
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I would like some notification that the transfer process is actually happening and an estimate on how long it will take.
Many thanks.
Re: How long should switching take?
17-11-2018 10:44 AM
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Moderator's note:
Thread moved from Fibre Broadband to My Order.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: How long should switching take?
18-11-2018 6:55 PM
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Hi @davidhumphries, thanks for getting in touch.
I am really sorry for the lack of communication there has been surrounding your orders. I have looked into the account for you and provided you an update here
Let us know if you require any further asssitance
Re: How long should switching take?
24-11-2018 4:46 AM - edited 24-11-2018 4:51 AM
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Many thanks.
Re: How long should switching take?
25-11-2018 7:37 AM
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Hi @davidhumphries I am sorry that your orders have still not yet been placed. I have updated the open ticket.
If you could please reply and drop us a message over on here once you have done so, we can get these placed for you right away. I am really sorry for any inconvenience caused.
Re: How long should switching take?
25-11-2018 7:18 PM - edited 25-11-2018 7:18 PM
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Many thanks.
Re: How long should switching take?
26-11-2018 4:49 PM
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Hi @davidhumphries,
Thank you for getting back to us, I appreciate you taking the time to do so.
I have looked into your order status and have sent you a response here.
If you have any further queries, please let us know.
Thanks - LF.
Re: How long should switching take?
27-11-2018 8:30 AM
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Many thanks.
Re: How long should switching take?
27-11-2018 3:06 PM
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Hi David,
Thanks for coming back to us.
I'm afraid we're unable to facilitate account cancellations via social media.
If you give our Customer Options Team a call on 0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline) they'll be happy to assist.
Their opening times are:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays
Best wishes
Dave
Re: How long should switching take?
29-11-2018 3:51 PM
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Will I now need to contact them to say that this is not the case and that I need to carry on my service with them until further notice or is this correct and my switch will take place on the 10/12/18?
As you can understand I do not wish to be without a connection over thr christmas period and also I rely on this for my work so I need to be certain I am not cut off.
Many thanks
Re: How long should switching take?
30-11-2018 11:29 AM
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