How long should setting up broadband usually take?
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How long should setting up broadband usually take?
09-10-2018 6:59 PM
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Hey,
So i made an order about 2 weeks ago for broadband & when i check the status of it, it says it is still trying to check the line. First payment hasn't even been taken yet and the hub hasn't even been dispatched.
Still haven't received any emails/texts with any information on when everything's going to be up and running.
Anyone have any advice?
Have tried the "online chat" with no luck and can't seem to ring them without my phone cutting out.
Re: How long should setting up broadband usually take?
09-10-2018 7:41 PM
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i signed up on the 30th. My line has been checked and is fine, over £200 taken from my account and not heard a single thing since.
Very disappointed
Re: How long should setting up broadband usually take?
10-10-2018 10:57 AM
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@chloesophie Sorry to hear this. I've updated the ticket on your account with more information but essentially as there's multiple lines at your property we need you to confirm which is the line you want us to take over
@punk Apologies for any inconvenience caused. We've had to replace your orders as they got stuck. We'll confirm your transfer date as soon as possible
Re: How long should setting up broadband usually take?
10-10-2018 4:49 PM
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Re: How long should setting up broadband usually take?
10-10-2018 8:20 PM
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OK @chloesophie, I can see there is a stopped line which is the one you've confirmed that you want the order placing on. We will proceed with the order and update your ticket via your online account.
Re: How long should setting up broadband usually take?
10-10-2018 8:23 PM
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Moved from Broadband to My Orders
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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