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How long it takes to be connected?

Gh06
Newbie
Posts: 2
Registered: 2 weeks ago

How long it takes to be connected?

I requested to move from VM to Plus net recently. I was given a date of 20/04 for all phone, etc services to be connected and working. However, it appears Openreach, the supplier are again trying to cause unnecessary delays in coming to fix a phone connection. I have emailed customer services and I do not understand why this delay, in these of most  difficult times.

4 REPLIES 4
dvorak
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Registered: ‎11-01-2008

Re: How long it takes to be connected?

PN don't have an email address you can use for support contact.
Either call up or hopefully a staff member will pick up your query here.
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dvorak
Moderator
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Re: How long it takes to be connected?


Moderators Note


This topic has been moved from Home Phone to My Order

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Mustrum
Community Veteran
Posts: 2,481
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Registered: ‎13-08-2015

Re: How long it takes to be connected?

@Gh06  VM use their own network and lines to your property, so Openreach would need to install a new line.

Do you have an existing BT line in your property? If so when was it last used?

Gh06
Newbie
Posts: 2
Registered: 2 weeks ago

Re: How long it takes to be connected?

When the engineer called at the beginning of this month, he told me there was no BT connection. However,he was requesting one but this would be completed in about  a  fortnight