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How long for "checking your line"?

ahnlak
Newbie
Posts: 3
Registered: ‎15-02-2019

How long for "checking your line"?

I ordered a new broadband service a few days ago, and I can see in the order tracker that it's sat at "checking your line". 

 

I'm fairly sure the line was ceased by the previous occupant, but is there any way of knowing how long I will have to wait before things move along and I can get connected?

 

TIA

4 REPLIES 4
Gel
Aspiring Champion
Posts: 2,247
Thanks: 270
Fixes: 26
Registered: ‎02-08-2007
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: How long for "checking your line"?

Hi ahnlak@

 

I have created a complaint ticket for you here

 

Kind Regards

 

 

ahnlak
Newbie
Posts: 3
Registered: ‎15-02-2019

Re: How long for "checking your line"?

"Use CHAT" sort of suggests that chat ever works Smiley

ahnlak
Newbie
Posts: 3
Registered: ‎15-02-2019

Re: How long for "checking your line"?

Thanks @OllieC - not great news but at least I know what's happening now!