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How long for activation?

dc8
Grafter
Posts: 81
Thanks: 4
Registered: ‎06-01-2014

How long for activation?

Subject says it all really but I feel that it might be some considerable time looking at some of the other posts on this topic.

 

Changes made last weekend and nothing heard from anybody since.

 

Maybe I shouldn't have bothered upgrading?

3 REPLIES 3
Kdog
Aspiring Pro
Posts: 160
Thanks: 77
Fixes: 9
Registered: ‎26-01-2018

Re: How long for activation?

Doesn't quite say it all I'm afraid! All depends what you're upgrading from and to, and also whether this is a change of package pnet to pnet (upgrade) or an activation (as in from another provider).

As an idea though, FTTC package changes, so from fibre to fibre extra usually a day or 2 as it's just soft cap changes. Moving ADSL to Fibre, a week or longer, depending on openreach engineer availability. Moving from another provider it's a 10 working day minimum standing period which is a regulation to avoid line slamming and give you the opportunity to change your mind.

I'm reading your post as in not the weekend just gone, but the one prior (21st). If you haven't heard anything I'd be tempted to get hold of support and just check it mind.
dc8
Grafter
Posts: 81
Thanks: 4
Registered: ‎06-01-2014

Re: How long for activation?

Changes made to upgrade from Plus ADSL to Plus FTTC on 20th March 2021

 

What I find more frustrating is that there has been NO contact at all, nothing about what to expect, anything I need to do etc etc.

 

Just find it all rather lacking in a "professional" approach to customer care.

 

Oh well, I'll just get on with my current download speed that I have had for the last 10 years or more.................... 

Kdog
Aspiring Pro
Posts: 160
Thanks: 77
Fixes: 9
Registered: ‎26-01-2018

Re: How long for activation?

It's been a while since I changed packages, but I'm pretty sure you can check the status of your orders in the online member centre. Failing that I'd expect an email or something to advise when the change is due.

If you have received nothing at all I'd check in with the support team as an internal upgrade should be well under way by now, but it's not unheard of that sometimes these orders delay or even cancel and it isn't notified-usually if the system doesn't pick up on automation so no order goes though, therefore no automated emails etc, and no warning on the pnet side that there's an issue. I'd say it wants a human eye to have a look rather than the computer at this point.

Staff do come on here, but it's infrequent. If I was you I'd bite the bullet and call in, just to make sure.