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How long does it take for a new router to arrive in the post?

Smithsa31
Newbie
Posts: 1
Registered: ‎25-03-2022

How long does it take for a new router to arrive in the post?

When I spoke to a member of the plusnet team on Monday to explain that we had no internet, I was told that I would be sent a new router in the post. How long should this roughly take?
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dvorak
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Re: How long does it take for a new router to arrive in the post?


Moderators Note


This topic has been moved from My Router to My Order

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Baldrick1
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Re: How long does it take for a new router to arrive in the post?

@Smithsa31 

They are sent out by first class post and fit through most letter boxes.

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SammyM
Plusnet Help Team
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Registered: ‎22-01-2018

Re: How long does it take for a new router to arrive in the post?

Hiya @Smithsa31

 

I am really sorry for the delay in the router getting to you, we had a call today and a third party router was being used to get connected, which has caused confusion. 

 

I have still arranged for the new router to be sent and it will be with you in the next 3 to 5 working days. Please get back to me if you need any further help. 

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 Sammy M - Sheffield Team
 Plusnet Help Team