How long does checking details usually take?
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How long does checking details usually take?
23-05-2019 7:58 PM
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Re: How long does checking details usually take?
23-05-2019 9:40 PM
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Not certain if this will show anything but if you put your phone number in the DSLChecker does it show a "KCI" code in the results window.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
Brian
Re: How long does checking details usually take?
23-05-2019 10:09 PM
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There are no KCI codes contained on the number that Plusnet provided to us. All products are also listed as available, but I don't really know if that means much in this context.
Re: How long does checking details usually take?
24-05-2019 10:30 AM
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Have you tried the address version of the DSL Checker - enter the post code and select the required address.
This is what I know about KCI -
KCI
Keeping Customers Informed. Updates that a CP will receive in response to any orders that they place which have been accepted by Openreach following order validation.
KCI1
Indicates that an order has been accepted by the Openreach Fulfilment system and is being processed.
KCI2
Informs a CP that an order has been committed to by Openreach’s fulfilment systems, which means that the job has been built, the date allocated and any excess construction charges that apply have been calculated
KCI3
Informs a CP that the order has been completed by Openreach’s fulfilment systems, which means that the order requested by the CP has been actioned and no further tasks remain outstanding
KCI4
Advises a CP that an order has been rejected due to a fatal error during the fulfilment process.
KCI5
Advises a CP that an order has been cancelled either at the request of the CP or because a fatal error was detected during the fulfilment of an order after KCI1 (Acknowledgement) has been sent.
Brian
Re: How long does checking details usually take?
24-05-2019 10:30 AM
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HI @Leefwill
Thanks for getting in touch regarding your order and I am sorry for any lack of communication.
I am taking a look further into this for you and will respond with more information soon.
Re: How long does checking details usually take?
24-05-2019 11:23 AM
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Re: How long does checking details usually take?
24-05-2019 2:02 PM
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Re: How long does checking details usually take?
24-05-2019 2:19 PM
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Thank you for looking into this and following up with the further details, that's very reassuring.
Re: How long does checking details usually take?
24-05-2019 2:20 PM
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I think Warwick had pushed things along for us. But this was really interesting to read about, I didn't realise how easy it was too follow up on this kind of information.
Re: How long does checking details usually take?
24-05-2019 3:35 PM
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I only found out about KCI codes earlier this week when I was checking something else. Saw a KCI2 code on a results page and wondered what it meant so I did a search and found what I posted earlier.
Brian
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