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How long does broadband activation take?

FIXED
Liam1
Newbie
Posts: 3
Thanks: 1
Registered: ‎13-05-2018

How long does broadband activation take?

Hi
I switched from Sky to plusnet fibre broadband on 11th May yet this still hasn't been activated. How long does this take?
I was told that my broadband switch would be complete and ready to go by 11th.

Thanks
6 REPLIES 6
St3
Aspiring Champion
Posts: 2,614
Thanks: 501
Fixes: 5
Registered: ‎13-07-2012

Re: How long does broadband activation take?

Have you tried connecting the new router and adding your details ?

Liam1
Newbie
Posts: 3
Thanks: 1
Registered: ‎13-05-2018

Re: How long does broadband activation take?

Yes I have connected the router and followed the setup instructions. The router shows a solid blue light but I have no broadband.
Thanks
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,922
Fixes: 987
Registered: ‎21-04-2017

Re: How long does broadband activation take?

Fix

Hi Liam.

It doesn't look like your account activated automatically when your broadband order completed.

I've just done that. Can you connect now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Liam1
Newbie
Posts: 3
Thanks: 1
Registered: ‎13-05-2018

Re: How long does broadband activation take?

That's sorted it. Thanks
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,253
Thanks: 5,922
Fixes: 987
Registered: ‎21-04-2017

Re: How long does broadband activation take?

Glad to hear that!

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,959
Thanks: 339
Fixes: 110
Registered: ‎26-03-2018

Re: How long does broadband activation take?

Hi @Liam1,

 

Thanks for letting us know - I'm glad to hear that you're up and running now.

 

Please don't hesitate to get back in touch if there's anything else that we can help with.

 

It looks like @Gandalf has beat me to it!

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team