How long does broadband activation take?

[#1]

Hi
I switched from Sky to plusnet fibre broadband on 11th May yet this still hasn't been activated. How long does this take?
I was told that my broadband switch would be complete and ready to go by 11th.

Thanks

[#2]

Have you tried connecting the new router and adding your details ?

[#3]

Yes I have connected the router and followed the setup instructions. The router shows a solid blue light but I have no broadband.
Thanks

[#4 · Accepted solution]

Hi Liam.

It doesn't look like your account activated automatically when your broadband order completed.

I've just done that. Can you connect now?

[#5]

That's sorted it. Thanks

[#6]

Glad to hear that!

Let us know if you need any further assistance.

[#7]

Hi @Liam1,

Thanks for letting us know - I'm glad to hear that you're up and running now.

Please don't hesitate to get back in touch if there's anything else that we can help with.

It looks like @Gandalf has beat me to it!