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How long do I have to wait?

Roz
Interested
Posts: 1
Registered: ‎24-09-2018

How long do I have to wait?

Can anyone tell me how long you have to wait to switch from Sky for fibre unlimited?
I ordered on 31/7/18
I was on online chat 2/9/18 to check progress as I hadn't heard anything. My router was sent that day and I received this a few days later.
I checked the online order and it looks as if the phone line has transferred but broadband is still showing as pending.
I know it said it would take a minimum of 10 days, but 9 weeks seems a bit extreme.
1 REPLY 1
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: How long do I have to wait?

Hi Roz.

 

I'm really sorry to hear that, it sounds like there has been a delay of some kind. Please accept our apologies for this.

 

I have responded to your query here.

 

Let us know if you need anything further.

 

Thanks.