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How long between old service stopping and plusnet starting?

FIXED
pauljwilliams
Hooked
Posts: 6
Registered: 12-08-2016

How long between old service stopping and plusnet starting?

I migrated from BT line rental and Sky BB to plusnet fibre. The phoneline has been migrated, and it looks like my BB stopped working late last night. But Ive had no notification from Plusnet that the new service has been activated. My impression was that it would be a brief outage...

3 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: How long between old service stopping and plusnet starting?

Fix

Hi Paul,

Do you mind trying to connect in 10 minutes?

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
pauljwilliams
Hooked
Posts: 6
Registered: 12-08-2016

Re: How long between old service stopping and plusnet starting?

Still no joy. The broadband light is red Sad

pauljwilliams
Hooked
Posts: 6
Registered: 12-08-2016

Re: How long between old service stopping and plusnet starting?

Working now. Thanks for your help.