I signed up for Plusnet and paid the first month on 1st September. I have received a welcome email and that is all. Plusnet have had my money for over a month and I have had no communication and I cannot contact them. I want to cancel and get my money back as if it is this bad at the start it's not going to get any better! I am currently with Talktalk who I thought were poor but have to say they run rings round Plusnet for communication and I will now renew my contract with them but I want my money back for the non-existent service I received from Plusnet. How, just how do you communicate with these guys???