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How do I track an overdue order placed for upgrade to fibre

Newbie
Posts: 4
Thanks: 1
Registered: ‎13-04-2020

How do I track an overdue order placed for upgrade to fibre

Please can anyone advise how I can track the progress of an overdue order?
I requested  a change to unlimited fibre last week and received an e-mail confirming that the moving process had started and that the change would take place yesterday (Jan 12th). Unfortunately I have seen no change of service, I have not received a new router and my Plusnet account shows only "An error has occurred.  You can't change your products for the moment, you already have a product change in progress".

Is there a way to check if the router has been mailed and what the new go live date is?  I do need to make sure this change goes through as the current set up cannot handle the load of working and 3 teenagers "schooling" from home.

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Re: How do I track an overdue order placed for upgrade to fibre


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This topic has been moved from Fibre to My Order

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Newbie
Posts: 4
Thanks: 1
Registered: ‎13-04-2020

Re: How do I track an overdue order placed for upgrade to fibre

I just found the directions to use the "wizard"  https://www.plus.net/wizard/?p=search  to find order status in this posting: Existing Customer - Upgrade to Fibre - New Router ... - Plusnet Community  Thanks to everyone who has posted on that thread - really helpful. It allowed me to identify that my upgrade date is now Jan 21st.  Fingers crossed.