How do I send PlusNet an Electronic Ticket instead of an Email please ?
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How do I send PlusNet an Electronic Ticket instead of an Email please ?
19-03-2020 6:05 PM
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Dear Anyone in PlusNet,
How do I send PlusNet an Electronic Ticket instead of an Email please ?
Regards, Ed
Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?
on 19-03-2020 6:28 PM - last edited on 19-03-2020 6:53 PM by Strat
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Hi, This is what the Electronic Ticket query refers to, Regards, Ed
PS. I have used email for years, it is a very effective means of communication (not all new things are better than old stuff :-))
Moderator's note by Dick (Strat): Personal information in attachment removed from a public forum (to an area that staff can see).
Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?
19-03-2020 6:35 PM - edited 19-03-2020 6:36 PM
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You can't. That facility was removed some years ago. Neither can you now use chat as that has been closed down. They want people to ring in now and hold for however long, although it is said the queues are shorter now.
edit to add: Staff can still open tickets, so if one picks this message up, they may open one for you, depending on what the issue is.
Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?
19-03-2020 6:50 PM
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Thanks Mark, I have similar problems with some other companies (particularly Gas 😞 ). I am not too good on the phone.
The issue is an incorrect contract pricing, which should take less than a minute to fix - just a typo I think, Regards, Ed
Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?
26-03-2020 1:40 PM
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Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?
17-06-2020 7:00 AM
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about my bill and money taken out of my bank .
thanks
Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?
18-06-2020 12:25 PM
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Thanks for getting in touch @Yorki52
Send me a PM with your account username and some more detail and I'll be happy to help.
Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?
on 18-06-2020 6:12 PM - last edited on 19-06-2020 8:17 AM by dvorak
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hi thanks for getting back to me
my user name is [CSA Removed] and account No' [Removed]
hope you can help me about my bill this month the amount of my bill should have been £21.99p but you only took £12.90p can you tell me why this is please all i can see on my bill is discount and i just want to make shur it's right and i don't have to pay more next month ,
thanks yours [Removed]
Tel [Removed]
email [Removed]
Date 18/06/2020
Moderators Note: Personal information removed
Re: How do I send PlusNet an Electronic Ticket instead of an Email please ?
18-06-2020 6:33 PM - edited 18-06-2020 6:38 PM
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Thanks for getting back to me @Yorki52
Because you've posted a lot of account information in a public space I've asked our mods to remove that info.
I'll raise a support ticket on to your account sending you an email shortly.
[edit]
I've created the support ticket you can view and respond to by going Here.
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