How can I contact PlusNet when there is no chat service and phone queue is 40min+

[#1]

I want to follow up on my upgrade to VDSL.

It was promised yesterday - but they have not provided it.

I can't even find out if they have just slipped the date or what.  All they have to do is flip a switch at their end.

-

I want to know when they now propose to do this

And also will I suddenly lose my internet connection when the switch is made  - until I configure the new setup  (I am home working).  Or how else will I be informed.

How can I ask PlusNet this simple question

[#2 · Accepted solution]

OK - the problem solved itself when a BT engineer (whom I was not expecting !) turned up on my doorstep.

Fortunately everything he needed to do was outside the home.

This was when I understood that my internet connection had suddenly dropped - the BT chap had been changing the wiring at a nearby junction box to switch me from ADSL to VDSL.