How can I bring forward my activation date

[#1]

Is there any way of bringing activation/connection date forward????

[#2]

I am totally desperate!!! I switched to Plusnet who said they would deal with my disconnection from Talk Talk but now Talk Talk are cancelling my subscription today and Plusnet are not connecting/activating my connection for another days:(  My husband has just taken a week off work to finish his last assignment to complete his BA and he wont be able to do anything!!! Please help me

[#3 · Accepted solution]

Why are Talk talk cancelling your account ? they should not be doing that until they receive confirmation from the One-touch switch system that the switch is complete

Note that it doesnt help ( and its against forum rules ) making multiple posts on the same topic. It just means that replies will get confused. I've asked that moderators to pull all your posts into a single thread

[#4]

Thank you so much! I'm afraid I'm not very good with technology, it took me around an hour to learn how to add a post, So sorry but thanks again MisterW

[#5]

Is it just a day difference?  eg Talk Talk cancelling on the 30th and Plusnet activating by 31st at 00:00?

If so, that is actually the same day, with Plusnet saying it will be activated by midnight at the start of the 31st.  It's a little confusing and has been discussed a number of times.  It might be clearer if it said by 30tht at 23:59.

If it's something different than that then it sounds like TalkTalk are cancelling your service which will delay your activation.

[#6]

No Talk Talk said they were going to cancel my account today and my activation date is 5 days away! That's why I was so angry with them and then to top it off they were very rude abarded nd kept passing me between them without even explaining the situation to the next person so I had to explain the whole thing over and over. They literally doubled the cost of my line without telling me, plus they didn't even have the decency to send me a renewal notice they just hoped I wouldn't notice, the internet itself was great but then thats technology not them so much. It was such a breath of fresh to have Martin Webster from Pulsenet who was very calm, polite and knowledgable whom I instinctively knew I could trust come along and guide me through the whole mess. One of the last things TalkTalk asked me was why I was leaving??!! I explained I didn't appreciate being lied to, having my subscription literally go from around £25 per month up to £45 per month with no explanation or notification, being dismissed as if I was an irritating nuisance, passed from pillar to post etc. He then asked how much I was paying with Pulsenet and offered to match it!! I couldn't believe the underhanded cheek of the guy! I simply advide him that even if their service I would never stay with them and disconnected the chat. I am soooooo happy to be joiing you all. I'm truly sorry for freaking out, I know I bombarded the forum and I'm really grateful for everyone's kindness and understanding. You guys are all great!   

[#7]

5 day gap.

One wonders if as the result of your conversation with TT they have placed a cease on your line (entirely outside of proper process) which will inhibit any ISP delivering a smooth seamless transition.  A 5 day gap is the typical interval for restarting a ceased line.

You need staff help here - telephone the help desk.  Ask them what is happening, seek confirmation that PlusNet's order is not being delayed by the presence of a TT cease notice.  If TT have put a cease on the line then get them to remove it so that Plusnet can drive the gaining provider lead process ... without hinderance.