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How Long?

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Harro
Grafter
Posts: 28
Thanks: 7
Registered: ‎26-04-2013

How Long?

I am on Fibre 500 and took up the upgrade to Fibre 900.  How long does it normaly take to increase the speed as its been 3 days now and im still on Fibre 500.

 

Thanks Smiley

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9 REPLIES 9
MisterW
Superuser
Superuser
Posts: 15,317
Thanks: 5,875
Fixes: 421
Registered: ‎30-07-2007

Re: How Long?

@Harro the speed should increase as soon as the upgrade order completes.

First thing is to login to your account and check if your product has changed to 'Full Fibre 900'.

Assuming that has changed, then are you doing wired speed tests ?

Unless you've got a Wifi 6 capable router ( which the PN HUb 2 is not!) and Wifi 6 client , then you will struggle to get much > 400Mb wireless.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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Harro
Grafter
Posts: 28
Thanks: 7
Registered: ‎26-04-2013

Re: How Long?

Hi MisterW

 

Thanks for the reply.

 

Ive been checking all week on my account and it still says Fibre 500.

 

Ive also been testing on Wired connection and still getting 500Mb

 

Thanks

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MisterW
Superuser
Superuser
Posts: 15,317
Thanks: 5,875
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Registered: ‎30-07-2007

Re: How Long?

Ive been checking all week on my account and it still says Fibre 500.

Doesnt sound like the upgrade order has been processed yet then. It should only take 24 hrs once the order is processed. I'm not sure these days, whether upgrades are processed immediately or they wait till the billing date ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: How Long?


Moderators Note


This topic has been moved from Full Fibre to My Order

Customer / Moderator
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If it fixed it click 'This fixed my problem'
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James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: How Long?

@Harro -Hiya, I can have a look at that for you, can you PM me your username please. Thanks

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James - Plusnet Sheffield
Plusnet Help Team
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Harro
Grafter
Posts: 28
Thanks: 7
Registered: ‎26-04-2013

Re: How Long?

Hi James

PM sent

Thank you
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James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
Thanks: 145
Fixes: 26
Registered: ‎19-04-2023

Re: How Long?

@Harro - Brill thanks. I've left you a ticket HERE if you want to take a look. Cheers

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James - Plusnet Sheffield
Plusnet Help Team
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Harro
Grafter
Posts: 28
Thanks: 7
Registered: ‎26-04-2013

Re: How Long?

Thanks James

Ill take your advice tomorrow

Thank you 👍
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James30
Plusnet Help Team
Plusnet Help Team
Posts: 422
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Registered: ‎19-04-2023

Re: How Long?

Fix

No worries, give me a nudge if you need a hand with anything else. Cheers

If this post resolved your issue please click the 'This fixed my problem' button
James - Plusnet Sheffield
Plusnet Help Team
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