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How Long Before Broadband is connected to phone line

beckstar48
Newbie
Posts: 2
Registered: 08-09-2016

How Long Before Broadband is connected to phone line

Hi all

My phone line was connected this morning but I still have no news on my router or broadband

Tried to phone-chat but 20-25 min wait

Router is showing as not on order?Huh

sure I read somewhere that the broadband is usually activated the same day as phone line?Huh

4 REPLIES
geek26
Aspiring Pro
Posts: 192
Thanks: 31
Fixes: 2
Registered: 20-08-2016

Re: How Long Before Broadband is connected to phone line

Hi there,

Yes the broadband and phone are usually connected on the same day but it can take up to midnight for everything to go through. No doubt one of the plusnet staff we come across your post soon and be able to check that everything is processing okay for you

 

James

Plusnet Help Team
Plusnet Help Team
Posts: 17,637
Thanks: 620
Fixes: 159
Registered: 05-04-2007

Re: How Long Before Broadband is connected to phone line

As we had to arrange for a new line to be activated, I'm afraid this means your broadband won't be active today. The order is in place and is due to complete on the 14th, which is the shortest lead time for this type of order we can place.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
beckstar48
Newbie
Posts: 2
Registered: 08-09-2016

Re: How Long Before Broadband is connected to phone line

Thanks
When will I receive my router?
Plusnet Help Team
Plusnet Help Team
Posts: 17,637
Thanks: 620
Fixes: 159
Registered: 05-04-2007

Re: How Long Before Broadband is connected to phone line

It's been ordered today and should arrive in the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team