House number needs changing for my Order
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House number needs changing for my Order
15-01-2018 3:29 PM
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Been waiting for a connection since 20th Dec give or take, my House number was taken down wrong. I placed a message on the support ticket about this. After being given a few dates for connection and them being cancelled due to stuff not matching etc i was given a date of 12/01/2018. No connection, i wait until Saturday lunchtime just in case because i know it can take 24hours to complete. I ring up, after two phone calls totaling 2hours i was notified that these orders kept being placed for next door not our house even though i did notify on the ticket about the wrong address.
After a lovely lady helping me out over the phone, we're now going through the process again from the start but after the phone calls i get an email about the new start but again its got the wrong house number, i again placed a message on the ticket. Is there any chance someone can look at this please? I don't want to have to go through all this again and keep being delayed due to mistakes, and also will i still be able to keep the current connect date? We need a connection asap due to my Fiance needs it for her work.
Thanks in advnace
Re: House number needs changing for my Order
15-01-2018 9:03 PM
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Welcome to the community forums @caltonwebb
Apologies that your house number was written down on your ticket incorrectly again.
I can confirm we've placed the order with our suppliers to your new address you've advised of in the ticket.
Re: House number needs changing for my Order
16-01-2018 8:06 AM
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HI @Gandalf,
Thank you for getting back to me, one more quick question will our services be live on the same day of the engineer appointment?
Thank you for your help.
Re: House number needs changing for my Order
16-01-2018 8:12 AM
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Re: House number needs changing for my Order
16-01-2018 5:10 PM
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Re: House number needs changing for my Order
17-01-2018 9:49 AM
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Brilliant, thanks @Gandalf
Re: House number needs changing for my Order
17-01-2018 1:38 PM
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Re: House number needs changing for my Order
19-01-2018 4:17 PM
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Hi @Gandalf
We've just been billed at our old price and also should we not have been billed up until the new installation? Otherwise we've paid for 6weeks that we haven't had any services.
Re: House number needs changing for my Order
19-01-2018 4:33 PM
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We've just been billed at our old price
It looks like your new contract isn't going to be applied until the 2nd.
I've manually refunded the difference in price now. You should see it in your bank account within 10 working days.
and also should we not have been billed up until the new installation? Otherwise we've paid for 6weeks that we haven't had any services.
When your house move is completed, we'd provide a refund to cover the downtime.
Re: House number needs changing for my Order
19-01-2018 4:44 PM
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Thanks for the reply, just got your email for the ticket too.
Re: House number needs changing for my Order
19-01-2018 11:24 PM
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