House move setup@plusdsl.net
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House move setup@plusdsl.net
11-06-2021 6:19 PM - edited 11-06-2021 6:20 PM
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Re: House move setup@plusdsl.net
11-06-2021 6:26 PM
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@geobeb Welcome to the forums. Have you had confirmation of your broadband being set up from Plusnet?
Re: House move setup@plusdsl.net
11-06-2021 7:36 PM
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Re: House move setup@plusdsl.net
11-06-2021 7:41 PM
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@geobeb Activation can take up to midnight (for all the systems to integrate), and you don't always get the automatic notification that is supposed to be sent.
If you still can't get online with your proper credentials tomorrow morning, either post back here and we can try and get you up and running, or ring Plusnet.
Let us know either way, please.
Re: House move setup@plusdsl.net
11-06-2021 8:02 PM
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This topic has been moved from ADSL Broadband to My Order.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: House move setup@plusdsl.net
12-06-2021 6:38 AM
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Re: House move setup@plusdsl.net
12-06-2021 7:17 AM
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OK - all you can do in that case is ring in as soon as possible this morning.
Re: House move setup@plusdsl.net
13-06-2021 6:48 AM
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Re: House move setup@plusdsl.net
13-06-2021 11:42 AM
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Thanks for your post @geobeb and welcome to our Community Forums
I'm sorry to see you're unable to connect to the internet.
Looking at this, we hadn't automatically reactivated your account following your house move order completing after we put your bills on hold while we were activating the line at your new address.
As it's not possible for us to manually fix this, we would need to create a new account for you to get you online.
I'd recommend calling our customer options team on 0800 013 2632 to sort this out. Alternatively if you can drop me a PM with a contact number to reach you on and a number to call, I'll be happy to arrange a call back.
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