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House move not connected after 1 month!

kezinternet
Newbie
Posts: 1
Registered: 02-08-2017

House move not connected after 1 month!

Hi somebody please help? I am still waiting for my line to be connected.... Engineer appointment was allegedly missed, even though I was at home!

second engineer visit was arranged by plusnet, but I didnt agree to this....so ive been charged £65!

And still i have no connected internetHuh

 

Help.

 

K.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,030
Thanks: 736
Fixes: 165
Registered: 25-03-2015

Re: House move not connected after 1 month!

Welcome to the community forums @kezinternet

 

Looking over your orders, the initial engineer appointment does advised there was no one home, the engineer also called our office and we tried to call the contact mobile number on your account, with no answer.

As it currently stands, looking at your account there is no engineer charge showing.

 

Having said this, I can't see anything to suggest we actually re-booked an appointment, but your orders were completed a few days later, on the 28th.

 

If you're still experiencing connection problems, please could you go through our troubleshooting guides in the first instance here: https://www.plus.net/help/broadband/connection-troubleshooting/
If you continue to experience problems after this, please report a fault at https://faults.plus.net

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team