House move - need internet for work - delayed activation
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House move - need internet for work - delayed activation
08-10-2017 4:38 PM
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I work from home and am due back to work Monday 9th Oct. So the stress of the house move was enough but when your household income relies on an internet service that is currently none existent - my stress is through the roof. Am I going to lose out on income because of this? Especially when Plusnet decide to charge you the moment you order, I feel it's very unfair and unacceptable.
Is there any kind of compensation offered for this? And when will the internet be active? Can anyone help?
Thanks.
Re: House move - need internet for work - delayed activation
08-10-2017 5:58 PM
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Put your phone number in here and see if it says anything about an open order.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
Brian
Re: House move - need internet for work - delayed activation
08-10-2017 6:11 PM
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Do you have a Residential or a Business account?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: House move - need internet for work - delayed activation
08-10-2017 6:18 PM
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I can't see a thing about an open order, a bunch of 'available though.
Cheers.
Re: House move - need internet for work - delayed activation
08-10-2017 6:20 PM
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Re: House move - need internet for work - delayed activation
08-10-2017 6:25 PM
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Re: House move - need internet for work - delayed activation
10-10-2017 1:48 PM
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Welcome to the community forums @rmcmaster
Looking over the account/orders I see the order was initially committed for 06/10/17, however on the 6th, we received notification from our suppliers advising that Openreach had missed the appointment and we were asked at this point to review the order on 16/10/17, shortly after this a committed appointment came through for the 16th.
Yesterday it looks like this matter was escalated, given the reason for the delay, and a new appointment has been provided for 11/10/17.
While I do sincerely apologise for any inconvenience this is causing, I can assure you that we're doing all we can to work with our suppliers to get you online as soon as possible.
Thanks for your patience.
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