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House move (extremely stressful)

Jarryd
Dabbler
Posts: 23
Registered: ‎02-11-2018

Re: House move (extremely stressful)

Would it be possible to get a manager to ring me today to sort put my good will gesture out please as I was promised this yesterday. No one got back to me which was no surprise.

Thankyou
Saltariva
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 43
Fixes: 1
Registered: ‎25-04-2017

Re: House move (extremely stressful)

Hi @Jarryd

 

I'm sorry to hear about the issues you have been experiencing.

 

I have updated your account with further information which can be viewed by clicking here.

 

I hope this is an acceptable resolution but please do not hesitate to get back in touch if we can be of further assistance.

 

Jarryd
Dabbler
Posts: 23
Registered: ‎02-11-2018

Re: House move (extremely stressful)

No I asked to speak to a manager as the gesture of good will isn't sufficient enough. I didn't accept the same offer yesterday on rhe phone and wanted a deadlock code hence why the manger said that they'd get back to me.
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: House move (extremely stressful)

Hi @Jarryd,

 

Sorry to hear about this.

 

After looking at your account I can see this matter has since been resolved here

 

If you still feel this has not been resolved to your satisfaction and If there is anything further I can do to assist you with this,

please let me know.

 

 

 

Jarryd
Dabbler
Posts: 23
Registered: ‎02-11-2018

Re: House move (extremely stressful)

Not fully resolved unfortunately. After checking my bank account this morning you have taken money out for last month which shouldn't have been taken. I rung up a couple of days ago about this and was told it wasn't going to be taken as I didn't have service. Could you please refund my money back into my account.
Thank you
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: House move (extremely stressful)

Hi @Jarryd

 

Thanks for getting back in touch and I am really sorry to hear that this has happened.

I have had a look into your account and have responded to you via a ticket here

 

Let us know if you need any further assistance.