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House move... activation question

Posts: 5
Registered: ‎10-06-2019

House move... activation question

Moved house on sat 8th, was told that my services (home phone and unlimited broadband) would be activated at new property today (10th) and that I would receive a SMS letting me it had been done.
I got a message stating home phone line had been activated approx 4 hrs ago. Does this mean fibre/broadband is good to go as well, or should I get a separate message stating that fibre has been activated?????? Not sure if I need to wait or can crack on with a setting up the hub??? TIA
Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: House move... activation question

Thanks for getting in touch @Sharonframpton

I've checked your orders and I can confirm that both are complete and I can also see that your connection is up and running.

Let us know if you're still having any issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team