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House move... activation question
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House move... activation question
10-06-2019 10:31 PM
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Moved house on sat 8th, was told that my services (home phone and unlimited broadband) would be activated at new property today (10th) and that I would receive a SMS letting me it had been done.
I got a message stating home phone line had been activated approx 4 hrs ago. Does this mean fibre/broadband is good to go as well, or should I get a separate message stating that fibre has been activated?????? Not sure if I need to wait or can crack on with a setting up the hub??? TIA
I got a message stating home phone line had been activated approx 4 hrs ago. Does this mean fibre/broadband is good to go as well, or should I get a separate message stating that fibre has been activated?????? Not sure if I need to wait or can crack on with a setting up the hub??? TIA
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Re: House move... activation question
11-06-2019 11:17 AM
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Thanks for getting in touch @Sharonframpton
I've checked your orders and I can confirm that both are complete and I can also see that your connection is up and running.
Let us know if you're still having any issues
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