Hi,
This is outrageous, I have announced my move a little late so I initially had patience despite the attempted rip off to make the move. After a few unsuccessful attempts when I finally got through to customer service it was 3 weeks without internet already. I received apologies, was told the request had never been put in properly, and I was going to be contacted the next day about when I would get the internet.
No word the next day. Or the day after.
About a week later I called the customer service and was given a date when I would allegedly get internet. I was put through to ask for a refund for the time I did not have any internet but after a long wait on a dead line I had given up.
The date I had been given has passed... and I STILL DO NOT HAVE INTERNET! We are talking about nearly a month and a half.
Can someone please tell me I will have internet soon and be refunded for all this time I have had to outsource my connection?!
Thank you.
