Home phone order cancelled
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Home phone order cancelled
18-11-2017 8:06 AM
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Re: Home phone order cancelled
18-11-2017 5:21 PM
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Hi James,
A warm welcome to the forums.
Order cancelation notices generally arise from problems within BT Wholesale (BTw) or BT Openreach (BTOR) order processing systems. Their causes are many, including but not limited to...
- Wrong type of order for type of line
- Order cancelled by current supplier
- Order cannot be raised because current supplier has placed a 'blocking' service cease order on the line
- There is something wrong in BTw / BTOR assets database which inhibits an order being placed on the line
- If fibre, there are (now) no ports available
As for upfront payments, they do not come "in to effect" until the service has been provided, the 'next' monthly charge will not arise until one month after the service has started.
The precise reason for the failure of your order requires input from a staff member.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Home phone order cancelled
21-11-2017 4:32 PM
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Re: Home phone order cancelled
21-11-2017 4:53 PM
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It looks like the order cancelled due to an issue with their systems.
I've put the order through again. As we're taking over an active service, it'll still take a minimum of 10 working days I'm afraid.
We'll confirm your new activation date within the next 24-72 hours.
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