Home move order cancelled

[#1]

I have tried to cancel my home move order for broadband due to delays meaning our move might not go ahead. I received an email from the customer service person to say it had been cancelled but then I received another email and text saying my order is going ahead. Are there any support staff out there who can help please and confirm the order has been cancelled?

[#2]

Hi @carolchadwick,

I'm really sorry for the worry here. I've just had a look and I can confirm your home move's cancelled.

If there's anything else you need help with, feel free to let us know.