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Home move order cancelled

Posts: 6
Registered: ‎27-10-2022

Home move order cancelled

I have tried to cancel my home move order for broadband due to delays meaning our move might not go ahead. I received an email from the customer service person to say it had been cancelled but then I received another email and text saying my order is going ahead. Are there any support staff out there who can help please and confirm the order has been cancelled?
Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
Fixes: 1,587
Registered: ‎21-04-2017

Re: Home move order cancelled

Hi @carolchadwick,

I'm really sorry for the worry here. I've just had a look and I can confirm your home move's cancelled. Smiley

If there's anything else you need help with, feel free to let us know.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi