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Home move - Broadband activation date has passed

joshseward
Newbie
Posts: 1
Registered: 09-12-2016

Home move - Broadband activation date has passed

So, my broadband was supposed to be activated yesterday, a week after I moved house. However, waking up this morning, I see that we're still without broadband, despite being assured by the live chat people that my broadband would be activated before midnight yesterday. Plusnet sure have gone one better this time, having orignially activated broadband at my old address at 23:47 on the activation date!

 

1) When is this going to be activated?

2) Am I expected to pay for services which i've had no way of using for over a week?

 

Help will be much appreciated.

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Home move - Broadband activation date has passed

Hello there,

 

Apologies that you're not able to connect to the internet since your house move.

 

Your broadband order completed yesterday afternoon. I believe that you called us earlier today and were sent some instructions on how to setup your router.

 

However, I've tested your broadband and I can see your router is not in sync. Our tests aren't identifying the cause.

 

I'd suggest following the steps here: https://www.plus.net/help/broadband/connection-troubleshooting/

 

And then raising this as a fault to us at http://faults.plus.net if you still can't connect.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support