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Home move - Broadband activation date has passed

joshseward
Newbie
Posts: 1
Registered: ‎09-12-2016

Home move - Broadband activation date has passed

So, my broadband was supposed to be activated yesterday, a week after I moved house. However, waking up this morning, I see that we're still without broadband, despite being assured by the live chat people that my broadband would be activated before midnight yesterday. Plusnet sure have gone one better this time, having orignially activated broadband at my old address at 23:47 on the activation date!

 

1) When is this going to be activated?

2) Am I expected to pay for services which i've had no way of using for over a week?

 

Help will be much appreciated.

1 REPLY 1
Anoush
Plusnet Staff
Plusnet Staff
Posts: 2,227
Thanks: 399
Fixes: 122
Registered: ‎22-08-2015

Re: Home move - Broadband activation date has passed

Hello there,

 

Apologies that you're not able to connect to the internet since your house move.

 

Your broadband order completed yesterday afternoon. I believe that you called us earlier today and were sent some instructions on how to setup your router.

 

However, I've tested your broadband and I can see your router is not in sync. Our tests aren't identifying the cause.

 

I'd suggest following the steps here: https://www.plus.net/help/broadband/connection-troubleshooting/

 

And then raising this as a fault to us at http://faults.plus.net if you still can't connect.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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