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Home move - Broadband activation date has passed

Posts: 1
Registered: ‎09-12-2016

Home move - Broadband activation date has passed

So, my broadband was supposed to be activated yesterday, a week after I moved house. However, waking up this morning, I see that we're still without broadband, despite being assured by the live chat people that my broadband would be activated before midnight yesterday. Plusnet sure have gone one better this time, having orignially activated broadband at my old address at 23:47 on the activation date!


1) When is this going to be activated?

2) Am I expected to pay for services which i've had no way of using for over a week?


Help will be much appreciated.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Home move - Broadband activation date has passed

Hello there,


Apologies that you're not able to connect to the internet since your house move.


Your broadband order completed yesterday afternoon. I believe that you called us earlier today and were sent some instructions on how to setup your router.


However, I've tested your broadband and I can see your router is not in sync. Our tests aren't identifying the cause.


I'd suggest following the steps here:


And then raising this as a fault to us at if you still can't connect.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff